Customer Service


**Shipping charges and or methods are subject to change. Changes to method of shipment and or cost of shipping may need to be made after your order is placed. If your shipping prices need to be adjusted or methods need to be changed, your order will not ship until we contact you to discuss your options and no additional charges will be made without your permission. We apologize for any inconvenience.

International orders make up an extremely large portion of Ellusionist's clientele. With regular shipments across the globe, Ellusionist is well equipped to ensure that your purchase arrives to your door swiftly and safely.

International Customers may have customs or duty charges applied to their shipments. Please note that these charges are applied by your country's government. The amounts of the charges are also determined by your country's government. It is up to every international customer to pay these additional charges. You will have to contact your country's Customs office to get estimates on the amounts you will have to pay.

Every day, Ellusionist ships to most major countries across all continents:

Canada
Mexico
The United Kingdom
Australia
South Africa
France
Brazil
Spain
Japan
Italy
Indonesia
China
Germany
India
Dubai
Israel
Egypt
& many, many more...


Rest assured that once your order is processed, it will immediately be shipped via the mailing method of your choice. You're in good hands from the moment you place the order.

Note: We cannot ship to some countries due to customs and local laws. We apologize for any inconvenience if your country is not available in our order page.

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Ellusionist ships via International Airmail-- a reliable, safe shipping method that takes anywhere from 1-4 weeks for delivery. While most orders arrive extremely swiftly, purchases during the holidays to distant destinations may take 3 to 4 weeks to arrive.

For faster service choose "Global Express" which takes about 4-6 days and allows you to track your package. It's safer and faster which is why we recommend it.

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International orders are shipped from our warehouse during business hours, Monday through Friday. No shipping on Saturdays, Sundays, or Holidays. If you provided an accurate email address, you will be notified immediately when your order ships.

We are obligated by law to put the cost on the outside of the package, so be aware that you may be charged duties and taxes when the package enters your country. As these fees are unavoidable in some countries, Ellusionist cannot be held responsible if these expenses should apply to your resident country.

Also note that your credit card will convert any currency for you when purchasing, but if the exchange rate is different, the amount may be greater or less than the original price. Some credit card companies may request a charge for converting the money for you — please check with your credit card company regarding this possibility.

Can I send a money order/postal order?

Yes, but it must be for the correct total AND in USA funds. No other currency can be accepted - sorry.

Can I send USA cash?

Yes, but if you do that be sure it is wrapped tightly and sent via a reliable shipping method -- Ellusionist cannot be responsible for payments that do not arrive to our offices.

Can I wire payment?

No. Ellusionist does not accept wire transfers as a method of payment.

What about Switch cards from the UK or foreign credit cards?

The best way to find out if a card works is to take it through our system and TRY it. If it is accepted then it works! There are so many different credit cards in the world that we cannot list them all here. Try it and see. We definitely accept Visa, MC, American Express and Discover.

Is the site secure?

YES. We insist on state of the art 128-bit encryption for all our transactions. Your information is always secure and we take privacy very seriously. Your information is never sold nor shared with third parties.

 

Read more about shipping methods.
Read about our payment methods.
Learn about our 30-day Refund Policy.

Contact Information:

Ellusionist.com LLC
440 Coloma Street
Sausalito, CA 94965

Phone:

In US toll free: 1.866.244.2426
International: 1.415.459.4945



Questions? Simply submit a ticket in our eSupport Area and get an answer within hours, or an answer from our online database immediately. .