We want you to be happy. We want you to learn, love, and use every effect you order from us.
Before returning any item, you must contact our Customer Support Center at 1-866-244-2426 or e-mail firstname.lastname@example.org for a Return Merchandise Authorization number (RMA).
Customer Support business hours are Mon-Friday 9am-5pm EST. Please have your original Order Number available when you call.
The Ellusionist® 90-Day, no questions asked, money back guarantee of satisfaction* applies to the following products only:
|How to do Street Magic||Kard Klub|
|Inside Magic||Ninja 1|
|Crash Course 1||Ninja 2|
|Crash Course 2||Army of 52 Gaff DVD|
Note: Downloadable videos or items received free through promotions or sales are not applicable for return. No credit or refund will be issued on free items.
HERE'S "WHY" REGARDING THE PRODUCTS LISTED ABOVE
*Only the Ellusionist products listed above, returned within 90 days of purchase (even if opened) in re-sellable condition are eligible for a 100% refund (shipping costs not included). Please ensure DVDs are free of scratches, and all original packaging is intact and damage free. Returned products that are not in perfect condition (I.E. have damaged case, torn packaging or any other flaws) will be charged a 20% restocking fee.
All other products are NON refundable UNLESS approved by Ellusionist and they are unopened , in original packaging and within 90 days of purchase. Remember, what we sell are secrets, however we gladly protect you 100% from product defect.
*Please note that Trick Decks (Invisible Deck, Rising Deck, etc) are non refundable, non returnable.
OTHER RULES OF RETURNS...
• Once authorization is issued from our customer service dept., returned products MUST have a valid RMA number clearly visible on the outside of the package. Please include your original packing slip with the return also.
Any products returned to our warehouse without a valid RMA number clearly visible on the outside of the package will be refused and returned to sender unopened. Shipping charges are non refundable.
• Products must be returned to Ellusionist.com within ten (10) days of issue of the RMA number.
•The customer assumes responsibility for all returned product up to delivery at our warehouse, shipping via an insurable carrier with tracking is recommended. Customer is responsible for all shipping costs.
•Any product found to be damaged through misuse, abuse or negligence is not eligible for replacement or refund.
• Under normal operation, RMA Returns will be processed within 10 days of receipt at Ellusionist.com.
• If you have received a product that is damaged immediately notify Ellusionist within five (5) days of receipt. Any damages reported after 5 days will not be considered for refund or exchange.
If you have any questions regarding refunds, simply submit a ticket in our eSupport Area or call us toll free at 866.244.2426.
For a return authorization, simply submit a ticket in our eSupport Area or call toll-free 866.244.2426.