Were you wowed by our customer service or our super fast delivery?

Did we have just the right trick for you to amaze and astonish?

Did you have that special excitement as you ripped open your package?

Did you create an incredible experience for someone with your Ellusionist magic?

Did we do something to make you laugh?

Whatever it is, tell us about it!


We here at Ellusionist love to read the heartfelt, touching and sometimes funny testimonials we get from our customers about their experiences shopping with us. We are a company that is truly humbled by our customers' devotion and loyalty and we are committed to earning that loyalty through exceptional service to you, our customer.

Your testimonials are our inspiration every day for providing you the best shopping experience we can for your magic needs. So go ahead and tell us, what's your Ellusionist experience?

Submit Your Comment

Customer Comments

Items 1 to 25 of 502 total Add Your Review
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  1. Dear Brad and the Team @ Ellusionist
    Talk about fast service (I live in Australia), honestly you guys have blown me away with the delivery of my goods. After a crappy week at work I came home on Friday afternoon to a package from you guys. Talk about mood lifter I was like a kid on Christmas morning. So thank you :)
    You guys will have my loyalty and support for many more years to come.

    - Josh, 09.26.2014

  2. Ellusionist is the best online magic store I have ever encountered. They have good prices considering what you are getting. They ship fast. One of my favorite things about Ellusionist, is that their customer support is incredible! If you email their support, you will for sure get a response within 24 hours or less! This is why I love Ellusionist.

    - Jordan, 04.14.2014

  3. I wanted to send a quick message of thanks and appreciation. I discovered in 2008, and it rekindled a passion for practicing magic that I had not experienced since childhood. The video training by Brad and the other artists/instructors is exceptional, but combined with the forums and other tools, it creates a powerful well-rounded resource. The quality control and customer service is first rate. Jennifer, who seems to be the representative I have been fortunate to work with is a true professional.

    As a father that keeps a few tricks in his pocket, the amazement of my children and their friends when I bend a coin, levitate, or use the M5, is unbelievably satisfying. I plan to work with the Massado Rings next when they become available; How fun are those going to be!?! Wow!

    Thanks again!

    - Wizwocket, 04.12.2014

  4. The Ellusionist site is the BEST site I have ever dealt with. My son wanted something extra for his birthday (a week away) so I placed the order and I emailed the Ellusionist team and they responded quickly and shipped the items immediately. I was ecstatic that they turned up in time and I had received the goods before his birthday. Only for your quick and prompt responses was this possible. A BIG THANK YOU TO ALL THE TEAM MEMBERS. I have purchased quite a few items over the last 6 months and all items are FANTASTIC. From a VERY HAPPY CUSTOMER. Cassandra 5 April 2014 Australia.

    - Cassandra Hermans, 04.06.2014

  5. First of all, the effects on the website are all super original and are by ellusionist rather than common things such as sponge balls. The shipping is super fast and the customer service is great. I also enjoy the layout of the website and it isn't confusing and it looks cool too and goes with the mood of the tricks. Overall, amazing!

    - Nate Nagem, 03.24.2014

  6. I have never before received an email from the CEO personally thanking me for my order. On top of that there is not a single product offered here that does not appear to be incredibly high quality. This is by far my favorite magic company. You can't go wrong with ellusionist, you really can't.

    - Benjamin, 02.22.2014

  7. I just want to say how awesome it is to have found your site. As a kid I never had the access or money to get any books or instruction in magic. I would see magicians on tv and be in awe. I have been in love with magic ever since. Thanks to your efforts I now have some of the best magicians in the business showing me step by step some amazing magic. So thanks ellusionist for giving me this opportunity.

    - Josh, 01.31.2014

  8. I just received my order and I am blown away. It was on time, the cards were packaged without dents and I don't think there is another magic website I can trust more than ellusionist.
    P.S. The black club membership is awesome!

    - Nick, 01.24.2014

  9. I don't know where to start. Ellusionist as a company has one of the best customer service I have ever had. They always rectify any wrong that they may have caused and during promotions, they are more then willing to do whatever it takes to make people happy.

    One example is the Black Club membership. It's been about a year now since they introduced it, but for those of us who wanted to renew our membership, they had something special for us- It just hadn't arrived yet. So instead of canceling memberships or copping out and giving us something that wasn't nearly as nice, they EXTENDED our memberships for another month. They wanted to be sure that we were taken care of.

    During the Christmas Holiday promotions, they did a special 15 or 30 minute (I can't remember which it was) flash sale that was supposed to last 3 hours. There were so many customers that were flooding the server, it crashed. So, when the sale passed, there were several angry customers that couldn't buy anything. So what did they do? They extended the sales till the following day.

    They EXTENDED the FLASH sales. Flash sales are only meant to be momentary, a few minutes maybe a few hours. But they changed it from 30 minutes to a full day. They wanted their customers taken care of.

    I once got shipped a product without the promotional item. I was a bit angry, but I emailed them and immediately they apologized and sent it ASAP. I wasn't angry as on my receipt there was an apology note as well.

    Simply put, Ellusionist is more then just magic. They're a caring community that want to make sure their customers are taken care of. Believe.

    - Thomas, 01.14.2014

  10. 1st order was the 6 deck sampler. Ordered Friday night...received Monday Night. THAT"S SUPER FAST !!!!
    Also great prices and have a new permanent customer...GREAT JOB !!!

    - jeffrey, 01.14.2014

  11. I used to get my cards from another website. Ever since I bought my first deck of cards from Ellusionist I don't think I can ever go back to any other place.

    - Santana, 01.09.2014

  12. Ellusionist has great customer service, low prices, and fast shipping! Ellusionist is the best! Keep up the great work!

    - Grant, 01.03.2014

  13. Very consistent in product quality. Shippable products that they put out are sure to be high quality. Downloads are hit or miss depending in the artist and wether or not what is advertised is what is sold. All around I love their cards and gimmicks. Coins are fabulous. Customer service is good.

    - Brandon, 12.13.2013

  14. This is one of the best run, highest quality magic store you can find, anywhere. The staff and customer support are amazing, and will help you with anything. The quality of the products is the best stuff out there, and the cost is very low. I also love the site. I recommend this site to everyone out there - from beginners just learning magic to some of the best performers out there. Great job, and keep it going!

    - Ryan, 12.04.2013

  15. I am just amazed with everything ellusionist has to offer. tricks to cards to accessories. This is by far my favorite online magic store. Keep up the good work!!!

    - Matthew Nixon, 11.25.2013

  16. They best magic site ever if anyone has any doubts about how magic sites are fishy you don't have to worry about ellusionist they are a professional site and have always have the best magic I love this site and recommend it to any one who is really serious about magic

    - Damian, 11.23.2013

  17. I love the speed of delivery, the style of the tricks, and the awesomeness of it all.

    - Mas, 11.21.2013

  18. Amazingly fast shipping and my decks were packaged very well. The quality of the product I have received is second to none. I will definitely recommend decks from Ellusionist to all my friends.

    - Jaymie, 11.06.2013

  19. Thanks Ellusionist for all the awesome magic tricks and decks this made my magic easier to perform and gave me a chance to actually see how it is done, Thanks So Much!!!!!

    - Angus Mckay, 11.02.2013

  20. I don't remember how I discovered your website since I do not do magic but I was amazed by the selection of beautiful playing cards you carry. I purchased a few decks for Christmas presents. I believe Christmas should be a magical time and I try to make that a reality with the presents I give. These distinctive cards are sure to make an impression. Thank you for your swift service, I will certainly be sampling some of your other cards in the future.

    - Phillip Becker, 11.01.2013

  21. 14 years ago I found out about Ellusionist, since then I have bought all the magic I have from them, the huge variety of products they have, make the Magic World the best. Not only that, but also they have been able to gather the best magicians from all over the world. Excelent place to learn Magic, continue improving what you already know and also be able to create your own. ELLUSIONIST I am very thankful for what I have learned from you guys, keep it up. Best Regards. G

    - Gaston, 10.13.2013

  22. I found out about e about a year or so ago and ever since then there hasn't been a week where I haven't looked at their site. They have amazing customer service and super fast delivery. All the magicians they host are great and they have many products from DM who is my favorite magician. Overall I am excited everytime I get something from e and have yet to be disappointed!

    - Jason, 10.07.2013

  23. Easily the fastest and best customer service of any magic site. Always there if there are any problems, of which are extremely rare. Always miles ahead of the competition with cutting edge effects.

    - gary, 10.06.2013

  24. I ordered a Bicycle masters edition deck for a friend of mine for his birthday . It came 3 days later, even with the bad weather we've been having. There was no damage to the package what-so ever. He absolutely loved it! If you're going to get cards get them here!

    - Quill, 09.18.2013

  25. Everything is amazing. I'm so glad my friend recommended me here. I was iffy about shopping online. But I feel really safe here

    - Adam, 09.10.2013

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