When does my order ship?
All orders placed before 1:00 pm EST ( or 10 am West Coast) will ship the SAME DAY when placed Monday thru Friday. (Major Holidays and weekends not included).
Occasionally we hold orders for security verification, and those will not ship the same day. These situations include an IP mismatch or credit card issued from one country but the order is shipping to another. We hold these to stop credit card fraud. If your order is put on hold, we will contact you right away.
Shipping in the US
United States ship methods are by USPS (post office) and UPS.
APO/ FPO and PO Box are USPS ONLY.
USPS has no guaranteed delivery times, but First Class is up to 8 business days if you're on the East Coast and Priority Mail is typically 3 days to the East coast. We ship from the west coast so you may get them faster if you live in Cali. There is a tracking number issued but the information is not updated regularly by USPS. So in general, we say NO TRACKING AVAILBLE; but given the price, it's a pretty good option. This is the only way to go for APO/FPO and PO boxes.
UPS This service is guaranteed* and is completely trackable. A little more expensive but if you need it FAST this is the method for you. (Sorry, no Saturdaydelivery available) Please note... if the shipping address provided does not match the UPS accepted address, your shipment may be subject to a $10 address change fee from UPS.
Orders paid for by check and money orders will be shipped once the funds clear.
*Guarantees do not extend to weather delays, acts of god or natural disasters.
BELOW ARE THE METHODS WE OFFER
|Next Business Day||Delivery typically by 3:00 p.m.||UPS Next Day Air Saver|
|3 Business Days||Delivery by end of day||UPS 3 Day Select|
|1-5 Business Days||Delivery based on distance to destination||UPS Ground|
*Guarantees do not extend to weather delays, zombies, acts of gods or natural disasters.
Shipping Methods International
International shipping methods we use include USPS (post office), and UPS.
APO/ FPO are USPS (post office) only.
USPS (post office)
Delivery times for USPS International:
Priority International - 6-10 Business Days
First Class International - 1-6 weeks
Intl First class and Intl Priority mail services are not guaranteed and can take up to 6 weeks. However, WE USUALLY SEE DELIVERY TIMES take 1-2 weeks for delivery for First Class International, but you need to know that this is not guaranteed.
You are responsible for all duties and taxes imposed on the package at customs.
If you need a more detailed view of rates and times, please see: this page on the USPS website. *Note* Ellusionist makes no guarantees on delivery times.
This is guaranteed up until your package reaches customs, after that it is out of our hands and up to your government. Fortunately UPS has a way of pushing these through to you quickly. All duties and taxes must be paid by you. Please note, if the shipping address provided does not match the UPS accepted address, your shipment may be subject to a $12 address change fee from UPS.
|1-3 Business Days||Delivery by end of day||UPS Worldwide Saver|
|2-5 Business Days||Delivery by end of day||UPS Worldwide Expedited|
We do not issue any refunds for shipping or the cost of your order should you refuse to pay the customs fees.