Make Sure You Receive Your Ellusionist Email

Sites like Yahoo, Hotmail and AOL are now using catch-all systems to keep SPAM out of your inbox. Often, they accidentally get rid of the email that you WANT to receive. In many cases you are not notified (and neither are we) that Ellusionist's email didn't get through to you.

To make sure that Ellusionist emails are not filtered into your "junk" or "bulk" or "deleted" folder, please add:

  • email_customers@email-ellusionist.com
  • eteam@ellusionist.com
  • support@ellusionist.com
  • order_care@ellusionist.com

to your LIST OF TRUSTED SENDERS.

Follow the "whitelisting" directions below.

If you are now expecting an email from Ellusionist please check your spam or bulk folder first.

IF YOU PREFER NOT TO WHITELIST ELLUSIONIST If you do not want to whitelist us, all you have to do is register an account at the Support Desk and log in to check your messages online....

For AOL version 9.0 or higher:

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If you're using AOL, you can ensure that your Ellusionist emails are delivered to your inbox by setting your mail controls. Here's how:

  • Click on Mail Center
  • Under Mail Preferences click Customize your e-mail and click Next
  • Under Essentials click on Spam Controls and click Next
  • On the right panel, turn on Mail filtered by AOL's Advanced Spam Filter  (checkmark appears)
  • Underneath, turn off Mail with clickable Hyperlinks (URLS) and Mail containing words and phrases on my Custom Word List (no checkmarks).
  • On the left panel, make sure that Block mail containing pictures or files is turned off (no checkmark) - we often include images in our emails.
  • On the left panel select either:
    1. Option 1: 'Allow mail from all senders' (allows ALL email) or
    2. Option 2: 'Use a Custom Sender list' (allows selective email)
    3. Note: other options are too selective to allow email from us, and almost anyone else who might send you email.

If you select Option 1 above: 'Allow mail from all senders', you're done.

If you select Option 2 above: 'Use a Custom Sender list'

Follow these instructions to add email from Ellusionist:

  • Click on the blue link: Custom Sender List
  • Select the second option Allow only the domains and senders listed below
    • In the space provided, enter Ellusionist.com and click Add
    • Click Save (on the Custom Sender List screen)
  • Click Save to Apply these Mail Controls (on the Mail and Spam Controls screen)
  • Close any remaining open windows.

Thank you for whitelisting Ellusionist

For AOL version 7.0, or 8.0:

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  • Click on the Mail Menu in the Menu Bar
  • Click on Mail Controls
  • Click on Next
  • Select Customize Mail Controls for this Screen Name, and click Next
  • Select Option 1 or 2 below:
    1. Option 1: Select Allow e-mail from all AOL members, e-mail addresses, and domains. (allows ALL email) or
    2. Option 2: Select Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.' (allows selective e-mail)

If you select Option 1 above: 'Allow mail from all senders', you're done.

If you select Option 2 above: 'Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.'

Follow these instructions to allow email from Ellusionist:

  • In the space provided, enter Ellusionist.com and Click Add
  • Click Next
  • Select Allow this Screen Name to send and receive mail with pictures and files.
  • Click Save to Apply these Mail Controls.

Thank you for whitelisting Ellusionist.

Yahoo!

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You can instruct Yahoo to whitelist your Ellusionist email. Here's how:

  • Open your Yahoo mailbox.
  • Click Options (usually Upper Right Corner)
  • Click Filters (Middle Column)
  • Click Add Filter
  • In the filter name box, type Ellusionist
  • In the top row, labeled From header, make sure contains is selected in the pull-down menu.
  • Click in the text box next to that pull-down menu, enter order_care@Ellusionist.com
  • At the bottom, where it says Move the message to:, select Inbox from the pull-down menu.
  • Click the Add Filter button again.

Thank you for whitelisting Ellusionist.

Hotmail

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If you are using Hotmail, you can ensure that your Ellusionist emails are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

  • Click the Options link (upper right of screen).
  • Click on the Mail link (left column)
  • Click on Junk E-Mail Protection (first link).
  • Click on Junk E-Mail Filter (first link).
  • From the selection list,choose Enhanced, then click OK.
  • Click on Safe List. (the fifth link down from top)
  • In the space Type an address or domain:, enter Ellusionist.com
  • Click the Add button.

Thank you for whitelisting Ellusionist.

MSN

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If you are using MSN, you can ensure that your Ellusionist emails are delivered to your Inbox by adding our "From" addresses to your Safe List. Here's how:

  • Click Help & Settings
  • Click Email Settings
  • Click on Safe List
  • In the space provided Add an item to this list, enter Ellusionist.com
  • Click  the Add button
  • In the space Type a single e-mail address (or domain):, enter info@Ellusionist.com
  • Click Add

Thank you for whitelisting Ellusionist.