Privacy & Security at Ellusionist
We Respect your privacyWe value your privacy, and promise never to sell or rent your email address or personal information for your lifetime.
What personal information does Ellusionist collect?
The information we learn from customers helps us personalize and continually improve Ellusionist's shopping and community experience. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give while registering and account or placing an order. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our site, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our site.
Mobile: When you download or use apps created by Ellusionist, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to validate the mobile app purchases, and/or provide updates and notifications. Most mobile devices allow you to turn off location services.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail if your computer supports such capabilities. We use this information to gather information that allows us to improve our communications to our customers. If you do not want to receive e-mail or other mail from us, please adjust your preferences in your account (if you have one) or click the 'unsubscribe' link found at the bottom of all non-order related emails .
What About Cookies?
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide valuable features which can enhance the use of our site, most importantly pertaining to the storage of items in your Shopping Cart between visits.
Do We Share the Information We Receive?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of Ellusionist and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Ellusionist, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Which Information Can I Access?
We give you access to a broad range of information about your account and in certain cases, updating that information.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of features that are important to the use of our site.
When you update information, we usually keep a copy of the prior version for our records.
If you do not want us to use personal information that we gather to allow third parties to personalize advertisements we display to you, please adjust your decline the cookie notice shown to you when you visit our site.
Conditions of Use, Notices, and Revisions
If you choose to visit Ellusionist, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of California. If you have any concern about privacy at Ellusionist.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of Information Collected
Information You Give Us
You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile ; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers) content of reviews and e-mails to us.
Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. For information about specific devices, click here. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.
Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; information we use to help prevent and detect fraud.
Information You Can Access
Examples of information you can access easily include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, communications preferences, address book, e-mail notification settings (including newsletters); wishlists and cart).
Your Right to your information
You have a right to access your information, and limit access to your information. Should you decide that you don't want any of your personal identifying information (PII) being used tracking and third party information will be restricted and not sent to those services, but cookies used only at Ellusionist will still be used, for shopping cart purposes and tying your account to your browser session. These cookies are required for us to allow you to check out. Additionally, you may submit a request to email@example.com to have your information removed from third party services, however you will need to verify your identity via legal identification in order for us to verify the identity of the account and the person making the request. Further, you may request deletion of your account from Ellusionist. While we cannot delete orders, we can anonymize order data and delete accounts, however this means that you will no longer be able to log in to access downloads you have purchased in the past. If a purchase has been made, we are legally required to maintain the integrity of that information and are required to keep a copy of the transaction for legal purposes. Access to this information is tracked and kept secure at all times. Ellusionist will make every effort to remove all PII from all services that we use when a request has been made and verified.
If you wish to view the information that we have available pertaining to you and your account(s), you may email firstname.lastname@example.org to initiate the process. We will be required to take steps to ensure that the request is originating with the account owner. After an account owner has been verified we will make every attempt to allow as much access as possible to your information. This can include orders and it's associated data and cookie data associated with advertising partners. We are not responsible for cookies that partners like Facebook, Google or others that are placed on your system while you browse those sites.
ellusionist® employs procedural and technological measures, consistent with the demands of customer service, reasonably designed to protect your personally identifiable information from loss or unauthorized access, disclosure, alteration or destruction.
Updating Your Information
You may update your information by sending an email to email@example.com or calling one of the phone numbers listed below.
If you have any questions about our privacy practices, please feel free to contact us at firstname.lastname@example.org or by phone at one of the numbers listed below.
You may contact ellusionist at:
P. O. Box 11623
San Rafael, CA
US & Canada Telephone (Toll Free): 1-866-244-2426
International Telephone: 1-415-459-4945
What personal information do we collect from children?
How do we protect information about children?
Registration information submitted by a child's parent cannot be modified except through submission of a modified parental consent form or other written request. All such information is contained behind secured networks and is only accessible by a limited number of persons and contractors who have special access rights to such systems. All contractors have agreed to keep this information confidential.
How can parents review their child's personal information and prevent its use or disclosure?
A parent or guardian who permits personal information to be collected about their child may also submit a signed written request to review or modify the information about their child. We will delete personal information about a child upon receipt of a written request from the parent or guardian who initially submitted such information. In the event of such a request, we will retain only information necessary for record keeping and customer service for past transactions.